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SIEBEL CRM Admin Online Training

SIEBEL CRM Admin Online Training by Real time Experts:

SIEBEL CRM Admin Online Training Course Content:

Siebel CRM Introduction

1.Siebel CRM Applications Navigating
2.Siebel CRM Applications Working with Data
3.Siebel Architecture Overview
4.Understanding Object Definitions

Access Control of Records and Views

1.Security and Access Control
2.Responsibilities and Views
3.Users, Positions, and Organizations
4.Controlling Access to Customer Data
5.Catalogs and Master Data

Administering Literature
Customizing the User Experience

1.Tab Layouts Modifying
2.Administering View Links
3.Home Pages Customizing
4.Resetting a User’s Preferences

Administering Lists of Values

1.Administering Lists of Values
2.Administering Phone Formats
3.Administering Hierarchical Lists of Values

Administering Initial Data

1.Countries, Currencies, Languages, and Locales
2.Periods
3.Time Zones
4.Households
5.Expense Types and Payment Terms
6.ZIP Codes
7.Industries
8.“Contact Us” Information

Quick Fill Templates and Predefined Queries

1.Administering Quick Fill Templates
2.Administering Predefined Queries
3.Understanding the Default Predefined Query

Administering Message Broadcasts

1.Administering Alerts

Administering Activity Plans and Templates

1.Defining Activities, Activity Plans, and Activity Templates
2.Administering Activity Templates
3.Administering Sales Methods
4.Administering Assessment Templates
5.Administering Siebel iHelp
6.Comparing Siebel iHelp, Task UI, and SmartScripts
7.Creating iHelp Items

Administering Business Automation

1.Defining Business Services, Business Service Methods, and Arguments
2.Activating Workflows
3.Administering Inbound Web Services
4.Administering Approvals
5.Administering the Universal Inbox
6.Administering Siebel Reports

Submitting Jobs

1.Submitting Jobs
2.Creating Job Templates
3.Creating State Models
4.Administering Audit Trail

Setting System Preferences

1.Default MVG Exists Query
2.Auto Mgr Calendar Access
3.Forecast: Auto-Forecast
4.Default Time Zone
5.Universal Time Coordinated
6.Strict Date Format
7.Quick Print Application and Quick Print Output Format
8.Administering Assignment Manager

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